Borrowers who are delinquent on an SLGFA guaranteed student loan may e-mail
us at dpdana@slgfa.org.
Borrowers who have defaulted on a student loan guaranteed by SLGFA should
contact our service provider. Sallie Mae can be reached at 800-331-2314.
Schools with compliance-related questions may contact the Policy &
Compliance Division at
findananswer@slgfa.org.
Operations Division
Kim Elrod
Chief Operations Officer
800-622-3446, ext. 697
501-688-7697
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John Williams
Division Manager
800-622-3446, ext. 651
501-688-7651 |
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Operations & Records Department
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Renee' Sisson
Department Manager
800-622-3446, ext. 665
501-688-7665
Vivian Sapp
Operations Specialist
800-622-3446, ext. 674
501-688-7674
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Theresa McDuffee
NSLDS & Special Projects Administrator
800-622-3446, ext. 661
501-688-7661
Lou Childress
Operations
Specialist
800-622-3446, ext. 656
501-688-7656 |
Janie Patrom
Records Coordinator
800-622-3446, ext. 621
501-688-7621
Teresa Rash
Imaging Specialist
800-622-3446, ext. 614
501-688-7614
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Brenda Wells
Imaging Specialist
800-622-3446, ext. 649
501-688-7649
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Default Reporting Department
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Rosemary McGinnis
Department Manager
800-622-3446, ext. 639
501-688-7639
Linda Silkwood
Office of General Counsel Coordinator
800-622-3446, ext. 616
501-688-7616
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Tammy Parchman
Default Specialist
800-622-3446, ext. 678
501-688-7678
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Information Technology & Services Department
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Bill Batte
Information Systems & Security Administrator
800-622-3446, ext. 663
501-688-7663
Patsy Guess
Database & Technical Support Specialist
800-622-3446, ext. 604
501-688-7604
Susie Powers
Financial and Reports Administrator
800-622-3446, ext. 657
501-688-7657
Angela Vance
Financial Accounting Assistant
800-622-3446, ext. 682
501-688-7682
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Joyce James
Facilities and Office Administrator
800-622-3446, ext. 650
501-688-7650
Phyllis
Newton
Front Desk Receptionist
800-622-3446, ext. 600
501-688-7600
Amy Clark
Financial Records & Reporting Coordinator
800-622-3446, ext. 627
501-688-7627
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Policy & Compliance Division
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Becky Collins
Chief Compliance Officer
800-622-3446, ext. 638
501-688-7638
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Rita Toland
Division Manager
800-622-3446, ext. 636
501-688-7636 |
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Default Prevention Department
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Tonyia Hatfield
Department Manager
800-622-3446, ext. 690
501-688-7690
Kirby Smith
Counselor III/Asst. Administrator
800-622-3446, ext. 694
501-688-7694
Richard Hairston
Counselor III
800-622-3446, ext. 669
501-688-7669
Lauren Rook
Counselor II
800-622-3446, ext. 691
501-688-7691
Barbara Henson
Counselor I
800-622-3446, ext. 652
501-688-7652
Lori French
Administrative Assistant II
800-622-3446, ext. 630
501-688-7630
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Charlen Cullum
Administrator/Trainer
800-622-3446, ext. 686
501-688-7686
James Stone
Counselor III
800-622-3446, ext. 688
501-688-7688
Jim Cazer
Counselor III
800-622-3446, ext. 659
501-688-7659
Tyeka Barker
Counselor I
800-622-3446, ext. 696
501-688-7696
Mindy Darner
Administrative Assistant I
800-622-3446, ext. 695
501-688-7695 |
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Claim Management Department
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Cindy Long
Department Manager
800-622-3446, ext. 641
501-688-7641
Christie Birkhead
Senior Claim Analyst
800-622-3446, ext. 644
501-688-7644
Julie Grimes
Claim Analyst/TLFD Specialist
800-622-3446, ext. 603
501-688-7603
Steve Satterfield
Project Restore Coordinator
800-622-3446, ext. 680
501-688-7680
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Debbe Sandin
Claim Analyst
800-622-3446, ext. 658
501-688-7658
Maryanne Atkinson
Claim Analyst
800-622-3446, ext. 660
501-688-7660
Wanda Jenkins
Claim Support
800-622-3446, ext. 662
501-688-7662
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Training & Technical Assistance Department
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Pamela Baker
Compliance Officer/Trainer
800-622-3446, ext. 609
501-688-7609
Bonnie Hartz
College Access & Debt Management Advisor
800-622-3446, ext. 634
501-688-7634
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Karen Williams
Corporate Communications Liaison
800-622-3446, ext. 629
501-688-7629
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Executive Administration Division
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Ronnie Nichoalds
Executive Director
800-622-3446, ext. 610
501-688-7610
Geneva Langford
Human Resources &
Fiscal Manager
800-622-3446, ext. 611
501-688-7611
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Sue Balest
Deputy Director/Chief Financial Officer
800-622-3446, ext. 624
501-688-7624
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